Refund policy
Volunteer Audio Return & Warranty Policy
At Volunteer Audio, our goal is simple:
If you buy from us, you will never be stuck with a product that doesn’t work.
We stand behind everything we sell and handle all returns and warranty support directly through our shop.
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1. Return Window (Strictly 60 Days)
All returns — for any reason — must be initiated within 60 days of the original purchase date.
No returns are accepted after 60 days.
After 60 days, all issues are handled strictly as warranty claims.
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2. RMA Required for All Returns & Warranties
All returns and warranty claims require an RMA (Return Merchandise Authorization) before anything is shipped back.
To obtain an RMA:
Call: 1-844-30-AUDIO
Select Extension 2 (Tech Support)
Our tech team will create the RMA and document:
• Customer information
• Product and issue
• Return vs warranty status
This ensures your package is processed quickly and prevents delays caused by unidentified returns.
Any package received without an RMA may be refused or delayed.
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3. Defective or Failed Products (Within 60 Days)
If your product is defective or fails within the first 60 days:
• We will exchange the product.
• We will cover shipping both ways.
• There is no cost to you.
You will never be out money for a defective product.
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4. Changed Mind / Non-Defective Returns (Within 60 Days Only)
If you choose to return a product that is not defective, within 60 days:
Opened or Used Items
• Subject to a restocking fee.
• The original shipping cost paid by Volunteer Audio will be deducted.
• Return shipping is paid by the customer.
New, Unopened, Never Installed Items
• No restocking fee.
• The original shipping cost paid by Volunteer Audio will be deducted.
• Return shipping is paid by the customer.
Items must be in resalable condition with all original contents.
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5. Store Credit & Exchanges
In some cases, if a customer chooses to:
• Receive store credit, or
• Exchange for another product
Volunteer Audio may, at our discretion:
• Waive restocking fees, and/or
• Credit the full purchase amount
This allows us to take care of customers while keeping inventory in our ecosystem.
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6. Warranty Support (After 60 Days)
From day 61 through the end of the manufacturer’s warranty:
• No returns, refunds, or exchanges are offered.
• Customer is responsible for shipping both ways:
• Shipping to Volunteer Audio
• Shipping back to themselves
• We handle all warranty processing, repair, or replacement directly.
You never deal with the manufacturer — we do it for you.
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7. Water Damage & Weatherproof Products
Most amplifiers and speakers sold by Volunteer Audio are designed and rated for outdoor use on Harley-Davidson motorcycles and are considered weatherproof.
For these weatherproof products:
• Normal exposure to rain, washing, and riding conditions does not void warranty.
For non-weatherproof products only:
• Water damage is not covered under warranty.
Only products that are clearly labeled as non-weatherproof are subject to water damage exclusions.
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8. Important Notes
• RMA is required for all returns and warranties.
• Items sent without an RMA may be refused or delayed.
• Items must include all original parts and accessories.
• Damage caused by improper installation, misuse, or electrical abuse is not covered.
• Custom-built harnesses, DSP tunes, and special-order items are non-returnable unless defective.